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Rushmore CrossFit
•
December 17, 2024
Membership & Billing Policies
Recurring Billing Policy
Billing Cycle: All memberships are set to auto-renew on either the 1st or the 15th of each month, based on the date chosen during initial sign-up.
Payment Method: Membership dues will be charged to the payment method on file. Please ensure your payment details are up-to-date in the RCF Member App.
Failed Payments: If a payment fails, membership reservations cannot be made until the payment method is updated and the payment is successfully charged.
Changes to Membership: Any changes to membership level (such as upgrading or downgrading) must be requested at least 7 days before your next billing date.
Pause Policy
Pause Duration: Members can request a pause in their membership for a minimum of 30 days and a maximum of 90 days in a 12-month period.
Notice Required: Please notify us at least 7 days prior to your next billing date to initiate a pause period.
Billing During Pause: Your upcoming membership fee will be billed, and the credit will be kept on file for your return date. Please note that this credit will be forfeited if the membership is canceled.
Cancellation Policy
Notice Period: To cancel your membership, we require a minimum of 30 days’ notice before your next billing cycle.
Process: Cancellations must be submitted via our online form. This ensures a clear record of your request.
No Refunds: Membership fees are non-refundable. If you cancel, your access remains active for 30 days after your billing period ends.
Rejoining: You’re always welcome back! If you decide to rejoin after cancellation, any current rates or promotions may apply.
Additional Information
Paid In Full Memberships or Appointment Credits: These are non-refundable under any circumstances.
Communication: We're here to help! If you have questions about billing, pauses, or cancellations, our team is happy to clarify any details
Policy Updates: These policies may be updated periodically to ensure a positive experience. We’ll notify you of any significant changes in advance.
No Refunds: Please note that membership fees are non-refundable.